Refund policy

Portable Blackout Blinds

We offer a 30-day return window from the date your order is delivered, plus a 1-year warranty for defective or damaged products from the date of original purchase.

Do I Have to Pay for Returns for blinds?

Return shipping costs are the customer's responsibility. The following flat return shipping fees will be deducted from your refund:

• Single Blind Pack: $15.00
• Double Blind Pack: $22.00
• Family Blind Pack: $35.00
• All other products: $15.00

For orders containing multiple items, each returned item is assessed individually and subject to the applicable fees.

Original shipping costs are non-refundable and will not be included in your refund.

Defective or Damaged Items (1-Year Warranty)

If your order arrives damaged, defective, or with missing components, contact us within 7 days of delivery. If a manufacturing defect or component failure appears later, you're covered for 1 year from the date of purchase. Either way we'll replace or refund at no cost to you, with no fees deducted. Photos help us resolve it faster.

Blue Light Blocking Glasses

30-day change-of-mind returns. If the glasses aren't right for you, return them within 30 days of delivery for a refund or exchange. To be eligible, they should be in good, resalable condition and returned with the original case and packaging.

Try them on, test them and see how they feel. We just ask that they come back clean, unscratched, and complete.

Do I Have to Pay for Returns for blue light glasses?

Return shipping costs are the customer's responsibility. Original shipping costs like express shipping are non-refundable and will not be included in your refund.

Order Cancellations After Dispatch

Once an order has been shipped, it cannot be cancelled.

If you no longer want the item, you may return it after delivery in accordance with this return policy. 

Any applicable return shipping costs will apply, as set out above.

We are unable to guarantee interception or cancellation of orders once they have been dispatched.

How to Request a Return

To start a return, contact us at help@myblackout.com.au Items sent back without first requesting a return will not be accepted.

How Long Does It Take for My Return or Exchange to Be Processed?

We aim to process returns as quickly as possible.

We strongly encourage you to keep your post office receipt as proof your return has been lodged. Once this is provided, we can process your refund or exchange without waiting for the parcel to arrive at our warehouse.

If proof of postage is not provided, we will process your return once the item has been received and inspected at our warehouse.

How Long Does It Take to Receive My Refund?

Once your refund has been processed, you will receive a confirmation email.

Refunds typically appear in your account within 2–5 business days, depending on your bank or payment provider. If it takes longer, please contact your bank or payment provider directly.